Delayed Payment and Customer Service Concerns

I’d like to express my deep concern and frustration regarding the significant delays and lack of communication in finalising my claim. On 8 April 2024, I sent the documents that were requested. On 27 April, I was informed that the funds were disinvested from the market on 14 April 2024 and that the claim should be finalised within 4 to 6 weeks from the disinvestment date. This timeframe has passed, yet I have not received any payment. Despite my continuous requests for updates, I was informed on 5 June 2024 that payment was anticipated to be finalised before the end of that week. That week has also passed, and I have since received no updates or acknowledgments of my inquiries. This experience reflects poorly on the customer service provided by your Client Interaction Centre Group Services. It is unacceptable for a company of your size and reputation to handle client interactions in this manner. I request immediate action to resolve this issue and an explanation for the delays and lack of communication. I expect to receive a prompt update on the status of my claim and a firm commitment to a resolution date.