Delayed Pay Out - No Sense of Urgency

Item: Alexander Forbes Financial Services
Rating: 1
Author: Schenald V

Good day

Can someone please call me back with an update on my claim and the urgency of my payout?

I've been dealing with call centre agents whose reading scripts.

This is so irritating.

Thanks

Helpful (0)

Replies (2)

Alexander Forbes Financial Services's replyOfficial

18 Feb 2021, 11:18

Dear Schenald

Thank you for taking the time to advise us of the service that you experienced.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

I will investigate your query and provide feedback with the contact details provided.

Kind Regards,

Client Services

FKN-234

Alexander Forbes Financial Services's reply18 Feb 2021, 11:18

Official

Dear Schenald

Thank you for taking the time to advise us of the service that you experienced.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

I will investigate your query and provide feedback with the contact details provided.

Kind Regards,

Client Services

FKN-234

Schenald V's updateReviewer Update

18 Feb 2021, 12:22

Still no feedback with a defined answer today. I WANT AN ANSWER AND RESULT TODAY!!

Schenald V's update18 Feb 2021, 12:22

Reviewer Update

Still no feedback with a defined answer today. I WANT AN ANSWER AND RESULT TODAY!!