MH
Mkhululi H

1 reviews | Active since May 2023

06 Sept 2026, 23:09

Delayed Exit Claim – Request for Immediate Processing

Good day

I am writing to express my disappointment and frustration regarding the ongoing delay in processing my exit claim.

My HR submitted my exit forms on or before 31 July 2026. Despite this, I have been given the runaround and was later asked to resubmit the forms, which I did as requested.

I have also been in communication with Amogelang, but my emails have not been responded to or even acknowledged. I have made numerous calls to follow up on my claim, using my own airtime almost every day, yet I still have not received clear feedback or meaningful assistance regarding the status of my funds. The expected processing period for a claim submitted on or before 31 July has now passed. I therefore urgently request that my claim be investigated and processed without any further delays. I have comp**** with every request made to me and have repeatedly followed up. The lack of communication and the continuous delays are extremely disappointing and have caused unnecessary frustration. Please provide me with a clear update on the status of my claim and confirm when I can expect my funds to be processed. I would appreciate this matter being treated as urgent and resolved as soon as possible

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply07 Sept 2026, 10:30
Official
Dear Mkhululi

At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint. 

We will investigate the matter and provide feedback using the contact details you have provided. 

Regards
Alexforbes Customer Experience 

Best regards,