Delayed due to internal issues

On 09/06/2015 I submitted the required docs to Alexander Forbes to cash in my pension fund and on 07/07/2015 I recieve a notification that my claim has been started so I was really happy as I am in urgent need of these funds. On 21/07/2015 my tax directive was declined as Alexander Forbes swapped around my birth date and birth month which frustrated me as I provided them with the correct details when I registered with them. On 24/07/2015 I contacted thier call centre and was advised that I must send them a copy of my ID book for them to correct and re submit to SARS which I did. I then followed up with them on 27/07/2015 and they promised to correct it only to find on 30/07/2015 my application for a tax directive is declined again as they again sumbitted an incorrect birth date. Atleast Sarah at the call centre calmed me with her professionalism but what has happened is unacceptable as these funds should have been paid out this week but now I am being delayed with funds I desperately need because of Alexander Forbes's issue! Why should I have to beg for my own money????I need this payment expidited please!