Delayed Claim payout

On the 26 July 2019 at 07:54 am i sent an email to maintenance order, and cc'd Contact us; Customer Complaints Office; Kusha Naidoo; Anita Naidoo; Tsholofelo Motshwane; Nomthandazo; Zenith etc, with regards to rectified court order, on the 29 July 2019 at 8:50 Zenith Eilerd confirmed with email that they have not received any feedback from court and uttered that, they have sent a follow up email back to court. on the 31 July 2019, I went to court and clerk of the court informed me that they did sent the rectified court order to Alexander maintenance department on the 25 July 2019 at 10:40 they even gave me copies of the email and attachment as prove. but Zenith denied that they have received the rectified orders. I really don’t understand why did he say that or is it the work of laziness or I do not care attitude while I have been waiting for 6 months for my money to be release yet this is the service that i get from people who are supposed to release my funds, and this are my funds, i have worked 21 years for them. on the 01 August 2019 i went to Alexander Forbes in Sandton, i spoke to Nomthandazo/ Tsholo who acknowledged the receipts of the rectified order and promised me that the documents are currently being assessed and feedback will be received from the assessor’s tomorrow (02 Aug 2019). i did not receive any feedback from the assessors only an acknowledgement e mail from divorce order team AFDO. (I really don't understand the kind of service that is been provided there by Alexander its atrocious and yet they keep on telling me about process that only suit them, it’s nice to them as they get paid salary every month while some of us are frustrated and waiting for OUR money we worked for so many year, it’s not far.) I no longer trust and believe their process because maintenance department received the rectified order from court on the 25 July 2019 yet on the 29 July 2019 i was informed that they have not received any documents from court while they were not telling the truth WHY? 15 days that was promised to me has passed on the 16 August 2019 yet i have not received my money as yet. On the 16 August 2019, i spoke called the call center that takes for more than 30 min to answer my call finally, i managed to get hold of Tsholofelo after holding for long, she advised me that the reason for my delay is because of the home loan, i don't have a home loan with any bank, and this process was done in march whereby i was informed that they are waiting for Standard bank to confirm and they did confirm that, i don't have a loan with them. Before the money was blocked for future maintenance. know the money is released and they are starting with their stunt of home loan just to delay my payout, after the loan what next again? i strongly believe that this people are playing mind games with me, this case has been dragging for long and they are making things worse for me, while the court it’s over now, on the 16 August 2019 Tsholo informed me that i have to wait for another 15 days for what? i want my money to be releases latest on the 23 August 2019 and stop telling me about the process that i don’t understand while you keep on delaying purpousingly for the reasons known to you. the very same day my sister spoke to Tsholo who advised her that she will call me back and send an email UNFORTUNATELY she did not. She even refused to give away Anele Maweli's landline and said she has been trying to call her/him several times without any success and furthermore by saying there is no reason to give my sister Anele's number. (Why did she refuse to give the number since well we were advised that Anele is the one responsible for payment? this people they don't understand the urgency of this matter, i need my money i am broke as hell while i have millions lying in someone else bank account no). I have lost a business opportunity due to this delay, I don’t have money for food and don’t even have money for rent, I am owing the whole neibourhood and loan sharks. MANAGEMENT PLEASE INTERVINE THIS IS TOO MUCH FOR ME NOW, can’t DEAL WITH THIS STRESS ANYMORE. i have come to a point whereby i need this issue to be escalated to management and this case should be handled by them not their employees who are *********** and slow. i need maintenance & Claims manager’s or head to meet and come with a solution to my problem, maybe it was going to be better if this issue was handled by one person per department but in Maintenance its Nomthandazo. tsholo and zenith when whenever i talk to each of them they tell me different stories. big ups to Kusha Naidoo, whenever i call him or send an email he tries by all means to assist me unfortunately he only deals with complains not payments, keep it up brother.