Delayed 2-pot withdrawal Payout for a claim initiated on 30 January 2026 - Reference :#***4

I am lodging this public complaint regarding a claim initiated on 30 January 2026. Despite receiving a claim received confirmation SMS on 4 February , there was an "alleged payment that bounced (which was made known to me after I took liberty of calling several times and only getting proper feedback on 26th February. My claimis stuck in payment mode for the 17th February (as per their portal ). I was initially informed of a "missing document" (Proof of account) on 26th Feb - which I provided. I have been waiting since then only to get told again yesterday on 17 March - 6 WEEKS after the process began that my ID copy is also required (which was not communicated to me by Alex Forbes ) .

The level of negligence is unacceptable for a leading financial institution. I have re-submitted all requested documents I was promised an "escalation" by a consultant I spoke to and that she would provide feedback by 19th March.

The level of financial struggle I am experiencing due to this delayed payout is unimaginable. I am unable to even pay my tuition which I have communicated in all the calls made to the consultants.

Required Action : I require an immediate Proof of Payment (POP) today. I am no longer accepting excuses as a justification for a 45-day delay caused by internal communication failures.