LT
Lubabalo T
1 reviews | Active since Jun 2025
30 Jun 2025, 17:13
Delay on my withdrawal
I am having the worst experience with the company, I resigned from my previous employer in March 2025 my claim was processed on the 26th of May but when tracking my claim there is no progress non whatsoever. Yet they say you wait for 4 to 6 weeks for your withdrawal to be processed.
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Alexander Forbes Financial Services's replyOfficial
01 Jul 2025, 08:01Dear Lubabalo At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply01 Jul 2025, 08:01
Official
Dear Lubabalo At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations