CH
Chantal H
1 reviews | Active since Jul 2011
16 Aug 2024, 11:12
Delay on Claim Payout!!!
A claim is due to be paid out to me as their last letter was dated 26 June of the amount due to me. I have been calling in sending emails and up to now 16 August no one has had the decency to respond or tell me what the holdup is, such a reputable financial company but their services are terrible!!!! Kindly pay what is mine THANK YOU!
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Alexander Forbes Financial Services's replyOfficial
16 Aug 2024, 11:39Dear Chantal , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply16 Aug 2024, 11:39
Official
Dear Chantal , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations