Delay of paying out on Alexnderforbes and poor handling of cases

On the 2020-05-17 the mother of my kids Cythia Michael Bthotha ID NO *** passed on she was having 3 kids 1 passed on before she passed on. Was left with 2 ***s l am the father of the youngest on the two which are alive. we completed all documents in June first week all which was requested from us . In 2021 l went to my Hr office to find out what was going on since its quiet the child is becoming expensive was told its about to pay out they showed me that its on waiting list. The year ended without anything in 2022 March l cant remember the date l received a call asking me the relationship between me and the late l explained to the caller .The caller who was a lady said its because my name was on the beneficiary that was the purpose of her call. Since then no call or money . In 2023 which is this year on the 5 of May l went back to my Hr office to find out ,l was shocked with what l found out ,it was put to my attention that Alexenderforbes send email stating that only 1child which is the first child will get 100 % on why l don't know because we send the papers which was having all names of the kids. which is why l thought of sending this to you HolloPeter because in my understanding for 3 years l thought they were investigating but it looks like they didnt as they coudnt find out that she had 2 kids . I tried also to call them l was told they have no calm of that person. As to why it changed also what will happen to the other child who is staying with me. Due to the delay of this company the other child was once expelled from school since the father couldn't pay as he is not working .

My question is how long does it take for this company to do pay outs .Why do they change on what has been send to them regarding the kids of the late .Are they going to pay out and when will they pay what are they waiting for .