Delay in Two-Pot Retirement Fund Claim Payment

To whom it may concern,

I submitted my two-pot claim on the 5th of September 2024, with the expectation that I would be remunerated within 20 working days, as advised.

However, to date, this has not materialized. If such commitments cannot be met, how are we expected to maintain trust in the process?

Yesterday, I contacted your call center, and they confirmed that the request is still pending in your payment department.

How long does it take to process and action a request? You've had 20 working days, not 24 hours, to finalize this, and it feels as though the process is being unnecessarily delayed.

I have other financial commitments to meet, and this prolonged delay is highly frustrating.

Please have someone in a position of authority contact me to resolve this issue.

regards