Delay in pension payout and disappointing customer service

Good day

I'm very disappointed in the overall management of my pension fund. I retired in December and has since today been waiting for my money. I have no income and then Alex Forbes people keep on prolonging my payout process.

When I retired and completed my forms the HR at my work informed me I will get my full pension amount.

When enquiring after numerous phone calls was told by Alex Forbes via email that SARS declined my payout due to my pension amount exceeding R247 500. I was then told by your financial advisor that I could only get 1/3 of my total amount. I then requested to be assisted by a Afrikaans speaking financial advisor , who then telephonically informed me I am entitled to receive my full pension amount. ( These emails was communicated on 22 & 24 April 2024 with me from your consultants)

After numerous phone calls and still today no one is coming back to me and informing me of how far the process.

My first complain on hellopeter was on 19 May 2024 and has not been resolved and have not received my payout yet. It's my 5 month without a income how do your institution think I must survive.

I hereby asked that you will enhance the process and see that I receive my pension money within 7 days and be assisted with a Afrikaans consultant.

I'm very disappointed and won't recommend anyone to do business with Alex Forbes, everyday a other consultant with a different story. Seeing all the bad reviews and complains on Hellopeter must encourage Alex forbes to improve on handling their customers financial matters

Regards Maureen