delay in claim

I received and SMS stating my claim will start on the 31/10/15 and I resigned on the 22/10/15 and after several emails and phone call this morning I have to hear that the 4-6 week process starts from yesterday when they received my claim. I followed up last week and there was an investigation done cos they couldn't find my claim. No I have to wait another two weeks for my funds. I don't want an apology or explination of the company policies and prosedues like in my previous response emails. I just want what is due to me and immediately. All companies/institutions have a way to assist unhappy customers why do I have to beg for almost a month and the same reply about the waiting period.