DEBIT ORDER DEDUCTION BUT NO POLICY ON RECORD

There is a policy for Mrs SCJ Jonker that was deducted monthly for years with Alexander Forbes - breast cancer policy - I contacted them just to find out that I am not on there database however the money still gets deducted monthly and I had no correspondence indicating that the policy is not with them anymore. I requested an updated copy of policy because I misplaced mine. As per the debit order details the reference number as per my bank statement in 2021 show ALEXFORBES*** for R123.51, however I recently found out that it changed on my bank statement to VERSEKERINGSPREMIE 538301/1 still for R123.51. The email received from Alexander forbes indicate no active record, however my contract was signed with them. My question is who got the money and when was it changes and why wasn't I informed? I contacted my bank and according to them (I had to pay to get the information) it shows that the money gets paid over to The Best Funeral Society with nr *** with whom I NEVER SIGNED ANY CONTRACT or any funeral policy. They don't answer there phone as well. My question is that why was I never informed that the policy is being signed over to another company and where is my money? This is really pathetic and I had cancelled the debit order at my bank for which I again had to pay.