Death Claims Department Non-Existant

A client of mine has two minor children she needs to support. the father passed away in April 2021. The claim was reported to AForbes in August 2021. All we have been getting since then is this generic answer from the call centre.

"Good Day Thank you for the email below. Please note that I have forwarded your email to the death claims team. Please note that the claim has been submitted for investigation into the beneficiaries for the distribution of the benefit. Please note that the investigation may take up to 12 months. Please note that this is a standard practice in terms of the pensions fund act, also known as Section 37C."

This is pathetic!!!!!