Death claim poor service

I sent an email to Alexander Forbes in relation to documents submitted on 28june in relation to a death claim for Late L Makapela ID *** after numerous calls I was advised that there is outstanding information of which I requested the form be emailed to me and to date I have not received the forms. The service is poor as I feel they have no regard for me or the rest of my family as we are trying to finalise my late sisters estate