MN
Mbali N
1 reviews | Active since May 2023
30 Jan 2025, 10:33
Death claim funds not processed
Alexander Forbes is not a good company to invest in they don’t even assist when you need help . A death claim which was supposed to be processed 6 week ago today is the 9th week and still nothing. I’ve been calling ,sending emails still no help mind you I’m calling with my airtime you stay on the line until they drop the call . If i email I’m only getting automated response, very unprofessional
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
30 Jan 2025, 10:59 Dear Mbali
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply30 Jan 2025, 10:59
Official
Dear Mbali
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
MN
Mbali N's updateReviewer Update
30 Jan 2025, 11:17This company is not a company.
I have been contacting Alexforbes regarding a death claim which was initially expected to take 4-6 weeks to process. Unfortunately, it has now been 9 weeks since the claim was submitted, and I have yet to receive an update on the status
I have attempted to contact the death claim department on multiple occasions, but my calls have been consistently put on hold or disconnected , I emailed and only got Automated response and no help. I find this level of service to be unacceptable, particularly from a reputable company such as yours.
I will take this to social media and show people what kind of a company you are . And escalate it to Ombudsman . I’m tired
I have been contacting Alexforbes regarding a death claim which was initially expected to take 4-6 weeks to process. Unfortunately, it has now been 9 weeks since the claim was submitted, and I have yet to receive an update on the status
I have attempted to contact the death claim department on multiple occasions, but my calls have been consistently put on hold or disconnected , I emailed and only got Automated response and no help. I find this level of service to be unacceptable, particularly from a reputable company such as yours.
I will take this to social media and show people what kind of a company you are . And escalate it to Ombudsman . I’m tired
MN
Mbali N's update30 Jan 2025, 11:17
Reviewer Update
This company is not a company.
I have been contacting Alexforbes regarding a death claim which was initially expected to take 4-6 weeks to process. Unfortunately, it has now been 9 weeks since the claim was submitted, and I have yet to receive an update on the status
I have attempted to contact the death claim department on multiple occasions, but my calls have been consistently put on hold or disconnected , I emailed and only got Automated response and no help. I find this level of service to be unacceptable, particularly from a reputable company such as yours.
I will take this to social media and show people what kind of a company you are . And escalate it to Ombudsman . I’m tired
I have been contacting Alexforbes regarding a death claim which was initially expected to take 4-6 weeks to process. Unfortunately, it has now been 9 weeks since the claim was submitted, and I have yet to receive an update on the status
I have attempted to contact the death claim department on multiple occasions, but my calls have been consistently put on hold or disconnected , I emailed and only got Automated response and no help. I find this level of service to be unacceptable, particularly from a reputable company such as yours.
I will take this to social media and show people what kind of a company you are . And escalate it to Ombudsman . I’m tired
Alexander Forbes Financial Services's replyOfficial
30 Jan 2025, 11:40Dear Mbali
Please be advised that one of our specialists will be in contact with you. Kind Regards Customer Insights and Escalations
Please be advised that one of our specialists will be in contact with you. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply30 Jan 2025, 11:40
Official
Dear Mbali
Please be advised that one of our specialists will be in contact with you. Kind Regards Customer Insights and Escalations
Please be advised that one of our specialists will be in contact with you. Kind Regards Customer Insights and Escalations