Death Claim

Dear Alexander Forbes / Hello Peter Complaints,

Complaint Regarding Delayed Death Claim Processing.

I am writing to express my deep disappointment with the handling of the recent death claim for [Late Mrs S Siddique].

I have experienced significant delays and miscommunication throughout the claims process, particularly with Ms. Pearl Greeff, Senior Administrator Operations and Administration the assigned handling the death claim.

During our initial telephonic conversation, Ms. Greeff indicated that the claim would be finalized promptly. However, after I informed her that the beneficiary did not wish to utilize the company's investment options, the processing of the claim appears to have stalled.

I believe this delay may be attributable to a perceived lack of financial benefit to the company. To expedite the process, I even proactively obtained and provided a detailed TransUnion report, recognizing the urgent financial need of the beneficiary who was heavily reliant on the deceased's income.

Despite numerous emails and a formal complaint letter submitted to your escalations team on January 27, 2025, I have yet to receive a satisfactory response or resolution to this matter.

I trust you will investigate this matter thoroughly and take appropriate action to address the delays and improve the quality of service provided to your clients.