Death benefit

I have been in communication with Alex Forbes since the 20th of February2024 for a payment of death benefit,, in that period the consultant that was dealing with the case did not reply to any emails sent to her, fast forward I sent my tax number for tax directive,, from my knowledge it all only takes 2 working days for Sars to give the tax direct, for the past two weeks all I have been hearing from them is that they are waiting for the tax directive, I will be caught dead if I ever have something to do with Alex Forbes. The service is bad, no wonder your ratings are very low.