SM
Sizwe M
1 reviews | Active since Sept 2022
17 Oct 2022, 15:40
Death Benefit
Why is payment for my late mothers Political Office Bearers Pension Fund taking so long to get paid to us even though documents were long sent by each beneficiary. We are almost in November and still waiting
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
18 Oct 2022, 10:32Dear Sizwe At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply18 Oct 2022, 10:32
Official
Dear Sizwe At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
SM
Sizwe M's updateReviewer Update
19 Oct 2022, 16:13I am still waiting on assistance with this. Person who contacted me yesterday has not said a word to me today even with me sending over four emails. Service is poor and understanding of situation is clearly being disregarded
SM
Sizwe M's update19 Oct 2022, 16:13
Reviewer Update
I am still waiting on assistance with this. Person who contacted me yesterday has not said a word to me today even with me sending over four emails. Service is poor and understanding of situation is clearly being disregarded
SM
Sizwe M's updateReviewer Update
21 Oct 2022, 12:43I still have not received further assistance. Really dissapointed In how you go about your business
SM
Sizwe M's update21 Oct 2022, 12:43
Reviewer Update
I still have not received further assistance. Really dissapointed In how you go about your business