RN
Rebecca N
1 reviews | Active since Jul 2019
11 Oct 2023, 14:00
😡😡😡
I been waiting for a withdrawal for weeks now. Alex Forbes claims they haven’t received my forms from my employer, my employer resent the forms and provided a reference number no can still assist I have to 48 every time I call for assistance. This has been happening for weeks still no one can assist everyone claims not to receive the forms even after pre of from my employer of sending the forms.The worst company ever even government processes document way effective then this pathetic so called company.
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Replies (1)Alexander Forbes Financial Services's replyOfficial
11 Oct 2023, 16:16Dear Rebecca At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologize for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply11 Oct 2023, 16:16
Official
Dear Rebecca At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologize for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
