DAY LIGHT ******* AND TERRIBLE SERVICE

I'm very frustrated that my claim hasn't been processed sic weeks later, which is the turnaround time for payment. The information i get from the Fund administrator is totally different from what their Retirement Fund call center gives me. Why are your systems not talking to each? Does anyone even know what they are doing?

I have been advised by the call center that my contributions are not up to date, the fund administrator on the other hand confirmed up-to-date contributions.

I've logged a couple of complaints via their website and no one thus far has bothered to contact me. i have requested that this matter be escalated to powers that be, again no one has come back to me.

I hope this platform will assist.

Thanks