AL
Andrew L
1 reviews | Active since Jul 2016
24 Aug 2021, 15:39
Customer Services non existent
Customer Service is non existent - so unhelpful, pushed from pillar to post, response times astoundingly slow
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
24 Aug 2021, 16:15 Dear Andrew At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards ( OAQQ-5055) Client services
Alexander Forbes Financial Services's reply24 Aug 2021, 16:15
Official
Dear Andrew At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards ( OAQQ-5055) Client services
AL
Andrew L's updateReviewer Update
27 Aug 2021, 10:42Thank you for the call from Customer Service
However - I requested a balance on the account on Tuesday.....no response yet
And because you did not send the documentation on time, despite being requested to, repeatedly, your client has had his "account friozen"
Really,your systems must be archaic
However - I requested a balance on the account on Tuesday.....no response yet
And because you did not send the documentation on time, despite being requested to, repeatedly, your client has had his "account friozen"
Really,your systems must be archaic
AL
Andrew L's update27 Aug 2021, 10:42
Reviewer Update
Thank you for the call from Customer Service
However - I requested a balance on the account on Tuesday.....no response yet
And because you did not send the documentation on time, despite being requested to, repeatedly, your client has had his "account friozen"
Really,your systems must be archaic
However - I requested a balance on the account on Tuesday.....no response yet
And because you did not send the documentation on time, despite being requested to, repeatedly, your client has had his "account friozen"
Really,your systems must be archaic
AL
Andrew L's updateReviewer Update
27 Aug 2021, 12:42and because of your delays, and not responding to requests sent, I am told that I can no longer access information on behalf of your client, who turned 18 a few days ago...whew
AL
Andrew L's update27 Aug 2021, 12:42
Reviewer Update
and because of your delays, and not responding to requests sent, I am told that I can no longer access information on behalf of your client, who turned 18 a few days ago...whew