Customer Service( non existent)

So Alaxeander Forbes contacted me withing an hour of posting this review, trying to assatain what my bad review was all about.

After discussing my issues with them the promised to provide me with feedback and give me further details on my claim via emails that I provided and they would even give me a call to ensure I received the information I was trying to enquire about.

I have not received an email from Alexander Forbes as promised although I have now received this responce to a mail sent on the 3rd September.

"Good day Thank you for contacting Alex Forbes help desk . Please note the claim form you can be able to get them from your HR and must be submitted by HR"

Alaxeander Forbes not only took 13 days to reply, but have not even read the mails and investigated the query.

As for requesting a call back from Alaxeander Forbes on the customer care lines that aren't even answered, that has not even materialize, that was to be done with in 24 Hours.

Now as a customer that has used their services I have no way of contacting them, emails aren't read and responded to correctly nevermind that it takes 13 days to get a responce like this " Good day Thank you for contacting Alex Forbes help desk . Please note the claim form you can be able to get them from your HR and must be submitted by HR ." All documents were submitted in June July 2024 as confirmed by MY EMPLOYER.

Can't call Alexander Forbes because they don't answer calls and don't honer the options for call backs, I wasted airtime, about 30 Min of holding to speak to an operator before eventually getting tired of listening to the BS of how Alexander Forbes is there for their customers and opted for the call back, that never happened and and still waiting for.

So if you are waiting for Alexforbes to contact you forget about it.