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Ronelle D
1 reviews | Active since Jul 2021
09 Jul 2024, 07:11
Customer service incompetend
Ive been struggling for a month now just to get my banking details changed ..its almost payday again and my old bank account is closed..I sent numerous emails called 8 times and still nothing..how difficult can it be
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
09 Jul 2024, 07:58Dear Ronelle, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply09 Jul 2024, 07:58
Official
Dear Ronelle, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
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Ronelle D's updateReviewer Update
09 Jul 2024, 13:27Thank You so much for sorting this problem for Me so quick..
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Ronelle D's update09 Jul 2024, 13:27
Reviewer Update
Thank You so much for sorting this problem for Me so quick..