Customer Service Alexander Forbes

I have never ever been disrespected by a call center agent but NATHI MAZIBUKO takes the cup. The guy is arrogant and rude. I asked him a simple question regarding my daughter's claim and his response was If I was attending meetings i wouldn't ask him that question. The manor he was talking to me with was totally unacceptable I asked him for his name and surname he said he is the only NATHI in that company. We trust alexander forbes with our money and we need to speak to people who understand our problems and frustration. How ever NATHI is at the wrong place i think he should be working for retail stores at least there we are used to they're attitude. Already i am having difficulties accessing my daughter's funds i don't need to deal with a rude and arrogant consultant. I need this matter dealt with and i want to know the outcome.