SS
Suritha S
1 reviews | Active since Feb 2020
21 Jan 2026, 08:51
Customer service
Dear Alexander Forbes
It has been more then a week that I've tried to make contact with you.
with each call my query is escalated, but no one answers when calls are transferred to the "correct consultant".
I have been asking about a Recognition of Transfer from my old pension fund to new pension fund. Please advise what has to be done?
Regards Suritha ***
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
21 Jan 2026, 09:04Dear Suritha
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply21 Jan 2026, 09:04
Official
Dear Suritha
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
SS
Suritha S's updateReviewer Update
10 Feb 2026, 09:45Good day Alexander Forbes
I have been struggling since 15 January 2026 to get hold of someone to assist me with the ROT form. Finally on 19 January 2026 I was contacted. Now i am struggling with an ROT form that has been completed multiple times and sent back multiple times because of errors. My previous pension fund has returned the ROT about 4-5 times.
Kindly advise when the ROT will be completed correctly.
Regards
I have been struggling since 15 January 2026 to get hold of someone to assist me with the ROT form. Finally on 19 January 2026 I was contacted. Now i am struggling with an ROT form that has been completed multiple times and sent back multiple times because of errors. My previous pension fund has returned the ROT about 4-5 times.
Kindly advise when the ROT will be completed correctly.
Regards
SS
Suritha S's update10 Feb 2026, 09:45
Reviewer Update
Good day Alexander Forbes
I have been struggling since 15 January 2026 to get hold of someone to assist me with the ROT form. Finally on 19 January 2026 I was contacted. Now i am struggling with an ROT form that has been completed multiple times and sent back multiple times because of errors. My previous pension fund has returned the ROT about 4-5 times.
Kindly advise when the ROT will be completed correctly.
Regards
I have been struggling since 15 January 2026 to get hold of someone to assist me with the ROT form. Finally on 19 January 2026 I was contacted. Now i am struggling with an ROT form that has been completed multiple times and sent back multiple times because of errors. My previous pension fund has returned the ROT about 4-5 times.
Kindly advise when the ROT will be completed correctly.
Regards