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lungstar N

1 reviews | Active since Dec 2018

01 Nov 2024, 15:13

CRM:*** - PG Group Provident Fund

Good day,

I’ve noticed that the amounts have disappeared from my account, and my investment portfolio count has changed from four to three. Could you please clarify why these adjustments were made and advise who made the changes? I’d like to understand why the funds are no longer reflecting.

As per the terms specified, I understand that upon exit from the Fund due to resignation, retrenchment, or dismissal, I am eligible to receive my full Fund Credit, with death and disability cover ceasing on the effective exit date. Additionally, if no preference is indicated for handling Fund Credit, a member is automatically made a Preservation Member, retaining benefits in the Fund until they withdraw, retire, or reach age 65 (becoming a Deferred Retiree).

Could you provide more information on these conditions or direct me to the Fund’s Withdrawal Guide for further details?

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply01 Nov 2024, 16:47
Official
 Dear Lungisani

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 
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