KK
Kabelo K
1 reviews | Active since Aug 2016
03 Oct 2023, 16:11
*********** consultants
It's been over 8 weeks since my husband asked for a withdrawal and transfer of his funds, everytime he calls we are told that they'll send an email to the new HR and process payment. We have been told the same story for over 3 weeks now Is this the kind of service being granted to clients??
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Alexander Forbes Financial Services's replyOfficial
04 Oct 2023, 09:30Dear Kabelo At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologize for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply04 Oct 2023, 09:30
Official
Dear Kabelo At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologize for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations