Constant Issues With Claim

<p>I have had the worst experience ever with Alexander Forbes making in doing a claim. When l previously did it with Momentum l never had any issues.</p> <p>1) Firstly my claim was rejected because they could not find my ID number in the system, so my former employer had issues from submitting the claim itself. . When this happened no one contacted me to inform me that this had happened. Only after weeks of chasing them did the consultant tell me it was a fault on their part and they had already got my details. I was told that my claim was now being processed.</p> <p> </p> <p>2) I then followed up a few weeks later and l was informed that my claim had only been submitted a week before and their records showed no other information.</p> <p> </p> <p>3) A week later l got an SMS form Alexander Forbes saying that they couldn’t locate my Tax number, and l had to go to SARS. After waiting for hours at SARS, l was informed that Alexander Forbes had made a mistake in applying for my Tax clearance at first but they reapp**** a few hours later and it was approved, again no communication for Alexander Forbes. The guys at SARS said the mistake was on Alexander Forbes part. I was also told that whoever is handling your claim at Alexander Forbes is handing it in an unprofessional way. I then called Alexander Forbes again to get clarity and l was told that nothing wrong happened on their side, meaning l had spent two days going to SARS for nothing basically. I ask the guy if they have all my paper work and he said they did.</p> <p> </p> <p>4) I then get an SMS saying my claim has been processed and payment will be made in 3days.</p> <p> </p> <p>5) Today l get a text saying that my payment has been rejected due to a “bank Validation Error” and l should call Alexander Forbes. I called my bank and they said the fault is with Alexander Forbes and they did not reject any payment. Now you can only wonder what is going on.</p> <p> </p> <p>My question is how can a claim get rejected at every stage, who is handing this claim and why are they making so many mistakes? Why does no one from Alexander Forbes communicate with me to inform me all of this. Why does the person even start handing the claim if the paper work is not all in place, do they check this? Can we please see better communication and more professionalism for the Alexander Forbes staff? The guys at the call center can’t even send emails and they always claim they are not handing the claim so they do not know anything besides what is on the system. </p> <p>The customer service is pathetic and after dealing with other companies such as Momentum and Allan Grey, l would strongly advise people to use these as an alternatives, Alexander Forbes has pathetic service on top of not evening explaining their funds properly and making numerous deductions and even failing to explain those.</p> <p>Can someone resolve all of my issues what is going on in one call so l don’t have all this back and forth and holding on the phone?</p> <p>If someone made a mistake on your side please let me know and acknowledge this.</p> <p> </p> <p>All my documentation and SMS are attached so someone should tell me exactly what is going on.</p>