LM
Luyanda M
1 reviews | Active since Apr 2016
22 Oct 2024, 13:41
CONFUSING FEEDBACK
Highly disappointed in the way my Pension Fund withdrawal is being handled. Even after being assigned to the complaints department and being promised a resolution within a set period, I'm not getting an feedback unless I call in. The feedback I get via email after sending follow up emails is also confusing. One person says one thing and the next the other. I am starting to feel like I'm asking for a loan,yet this is my own money.
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
23 Oct 2024, 08:24Dear Luyanda
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply23 Oct 2024, 08:24
Official
Dear Luyanda
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations