NS
Nikita S
1 reviews | Active since May 2025
24 Jul 2025, 04:24
Concern about online app as it's not updating I need to know what my claim status is please.
I have claimed a full withdrawal claim but my online app does not seem to be updating so I do not know what my claim status is as it's not moving...I recieved a email requesting for my change of surname I forwarded my marriage certificate why is the process so slow.
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Alexander Forbes Financial Services's replyOfficial
24 Jul 2025, 08:14Dear Nikita
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply24 Jul 2025, 08:14
Official
Dear Nikita
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations