Complete customer disatisfaction

It gives me great annoyance to write this complaint as Alexander Forbes is costing me more wasted time than already spent. I have been waiting for a claim payout which should have been initiated on 30 June 2015 which to this day, I have not received any feedback on. <br> I have called in numerous times, I was advised that my claim was handed to an administrator - no response from her - then it was escalated higher, again - no response. <br> I requested numerous call backs and even left a complaint on their website and but nobody responds! <br> There is no reason as to why I am waiting this long, its been almost 12 weeks and I am disappointed to say that their customer service is revolting. <br> <br> I doubt I will do any business with Alexander Forbes as this is not the right way to treat your customers. <br> <br> Yet again, <br> Awaiting Feedback<br> <br>