Complaints services non-existent
I have made use of the seemingly very good 'Complaints' process via the website of Alexander Forbes. This was on 16 Nov. I received a confirmation sms with a reference number indicating I will be contacted by the 18th of November. It is 6 days later, and I have yet to receive any communication.
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Replies (1)'s updateReviewer Update
25 Nov 2022, 08:01Morning
Two of the three documents do not accept my ID as password.
Yes the statement reflects the same as the one I received via email, but your email did not assist or answer any my questions or complaints. Please read my complaint again.
I tried using the call me service on the site with no success.
Can you please call me to go through the issues I experienced on the site/my profile and why the info you indicated is on the statements is not visible to me when I log in?
I would to understand exactly what is going on.
Regards
Two of the three documents do not accept my ID as password.
Yes the statement reflects the same as the one I received via email, but your email did not assist or answer any my questions or complaints. Please read my complaint again.
I tried using the call me service on the site with no success.
Can you please call me to go through the issues I experienced on the site/my profile and why the info you indicated is on the statements is not visible to me when I log in?
I would to understand exactly what is going on.
Regards
's update25 Nov 2022, 08:01
Reviewer Update
Morning
Two of the three documents do not accept my ID as password.
Yes the statement reflects the same as the one I received via email, but your email did not assist or answer any my questions or complaints. Please read my complaint again.
I tried using the call me service on the site with no success.
Can you please call me to go through the issues I experienced on the site/my profile and why the info you indicated is on the statements is not visible to me when I log in?
I would to understand exactly what is going on.
Regards
Two of the three documents do not accept my ID as password.
Yes the statement reflects the same as the one I received via email, but your email did not assist or answer any my questions or complaints. Please read my complaint again.
I tried using the call me service on the site with no success.
Can you please call me to go through the issues I experienced on the site/my profile and why the info you indicated is on the statements is not visible to me when I log in?
I would to understand exactly what is going on.
Regards