Complaints department ignores client

After a previous complaint I was contacted by Chastry Moorkey (Client Liason Officer) via email. My complaint was not answered and instead she advised it was my "responsibility" to get financial advice (I never asked for advice - only my tax amount to be confirmed).

After subsequent mails requesting a response to my query and not the irrelevant info provided, Moorkey stopped responding to my mails. The reason she did this is apparent - she must have received authorisation from someone senior in management to ignore the client.

I then escalated the non-response to the AF Complaints Escalation dept and was also ignored there. This means a more senior manager approved ignoring the client.

This is the culture of Alexander Forbes: Treat the client in a despicable manner and ignore the client - no different to how Old Mutual treated a client recently.

The complaints against Alex Forbes on this site are not isolated but a clear pattern of treating clients despicably and a display of arrogance.

If they treat an educated person like myself in this manner, how are they treating our parents and the elderly who are their clients? Clients should continue to expose this company on social media so the public are aware of how they treat clients. Report them to the FSCA and the FAIS Ombudsman.