Complaints

I was sent a wrong retirement form on the 4th Oct to sign when I called in to cash my policy after I resigned from my previous job. And only when I called in after 4 weeks to ask why are the finds delayed from the date given to me, then they tell me about a wrong form. On the 17th Oct, I received an email to say my claim is being processed accordingly but no mention of a wrong form. It was not my mistake, I asked for the correct form but I'm still to wait for another +-4weeks for the funds, for a mistake I'm not responsible for. This is a poor service by the provider. I disappointed