1 reviews | Active since Dec 2014
Complaint - Unable to update beneficiaries on AFonline
I am extremely frustrated. For a week now I have been trying to amend the beneficiary details and allocation on my Standard Bank Group Retirement fund which is administered by Alexander Forbes. The problem - the changes do not save due to an internal server error. I called a week ago and logged a call asking for same day resolution - NOTHING! I emailed to advise the problem, again NOTHING! I tweeted yesterday, again NOTHING! How much more must I do?
Good Day markvadw,
Thank you for bringing this matter to our attention.
We apologise for the service you've experienced.
We are investigating this matter and will be in contact with you via the details provided.
Kind Regards
Bengy Marais
Good Day markvadw,
Thank you for bringing this matter to our attention.
We apologise for the service you've experienced.
We are investigating this matter and will be in contact with you via the details provided.
Kind Regards
Bengy Marais