RM
Rele M
1 reviews | Active since Jun 2020
03 Aug 2023, 18:15
COMPLAINT CCCC-2978 Capitec Bank Limited - M***7
I am lost for words.
A request sent in May has not been actioned It’s August
No feedback ever provided No responses to follow up email No ****s given No sense of urgency regarded Funds still not transferred yet all documentation was sent.
We are on month 4 & 2 months I will submitting a complete with PFA.
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Replies (2)RM
Rele M's updateReviewer Update
03 Aug 2023, 18:18I have been following up and told the same nonsense about call you back but never once received any call.
I don’t want calls
Tell Chastry Moorkey & Lelanie Beruashvili that I want my pension transferred!
I don’t want calls
Tell Chastry Moorkey & Lelanie Beruashvili that I want my pension transferred!
RM
Rele M's update03 Aug 2023, 18:18
Reviewer Update
I have been following up and told the same nonsense about call you back but never once received any call.
I don’t want calls
Tell Chastry Moorkey & Lelanie Beruashvili that I want my pension transferred!
I don’t want calls
Tell Chastry Moorkey & Lelanie Beruashvili that I want my pension transferred!
Alexander Forbes Financial Services's replyOfficial
04 Aug 2023, 05:22Dear Rele
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply04 Aug 2023, 05:22
Official
Dear Rele
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations