Complaint

I have tried to submit a claim via AF Connect. Over a month their website is not helpful. keeps giving errors. I called the customer care line, I got transferred. Held for 1h20min. Options to select to be called back does not work. I called on a separate line. I was told the complaint's department is in a meeting. I asked to leave a message to called back, I was told that was impossible. the reception can only forward received calls.