NM
Noma M

1 reviews | Active since Jul 2021

31 Aug 2023, 13:32

Complaint

I don't know if this is how this company conducts business by escalating matters non stop and still not have any feedback as to what's happening with the claim.

I have been following up and been sent from pillar to post without any explanation as to why there's a delay. I have been told to call after 48hours then 24hours, then the matter is being escalated to the manager, next thing they are escalating it further. Yoh I'm just sad and disappointed at this point.

I would not be doing any follow up if I did not need this money. Just so sad to not have a clue as to what is happening but I call and follow up.

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply31 Aug 2023, 15:38
Official
Dear Noma

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 

We will investigate your query and provide feedback with the contact details provided. 

Kind Regards 
Customer Insights and Escalations