Complaint

I have engaged AF to obtain my RIP5 & Payment letter on the 30 January 2015 of which i have recieved on the 4th of February with the wrong initials imprinted on it. On the 25 of February 2015 i sent another email to Admin requesting my payment letter to be rectified and for the RIP5 to be reconciled on the SARS system as SARS can not proceed with the audit if that was not undertaken. A month later, i am told by Admin that they can not reconcile and no reason is being given. I am really Annoyed that StandardBank placed my pension with such an ******** organisation. My situation right now , is that SARS has given me a deadline to sort out this issue, otherwise they will disallow the TAX paid of R99000.<br> <br> I have tried to engage numerous consultants since Feb and the last consultants that assisted are Banjie on 23/03/2015 15h30, Tarryn on 25/03/2015 16h23.<br> <br> Everytime i engage the call centre im told they have escallated and nothing is done about it.<br> <br> I hope someone can take responsibility and really put himself in my situation.<br> <br> kind regards<br> mbusi cebekhulu