CM
Clinton M
1 reviews | Active since Aug 2023
21 Aug 2023, 09:08
Complain on claim
AF you don't take your clients seriously, i resigned in June due a serious health condition and claimed my provident fund early in july. Sent everything to the fund on the 14th of july. All funds were disinvestement on the 2nd of August. Since then you just quite no email or feedback from your side.i called you several times tracking the claim your consultants are telling me different things. I need that money for my medical bill iam suffering.
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
21 Aug 2023, 10:26Dear Clinton, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply21 Aug 2023, 10:26
Official
Dear Clinton, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
CM
Clinton M's updateReviewer Update
21 Aug 2023, 11:02Apology accept, but when am i gettng that money that all i need to hear
CM
Clinton M's update21 Aug 2023, 11:02
Reviewer Update
Apology accept, but when am i gettng that money that all i need to hear
Alexander Forbes Financial Services's replyOfficial
21 Aug 2023, 11:48Dear Clinton
Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your questions raised and our complaints officer will respond accordingly. Kind Regards
Customer Insights and Escalations
Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your questions raised and our complaints officer will respond accordingly. Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply21 Aug 2023, 11:48
Official
Dear Clinton
Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your questions raised and our complaints officer will respond accordingly. Kind Regards
Customer Insights and Escalations
Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your questions raised and our complaints officer will respond accordingly. Kind Regards
Customer Insights and Escalations