Complain

Item: Alexander Forbes Financial Services
Rating: 1
Author: Tumeleng Q

I have a complaint. So in the beginning of December last year I’ve left my company then I got an sms from the Alexander forbes that says they got my documents and I will receive the money within 4 weeks. So I waited for that but unfortunately I didn’t get any money now until now and they are not communicating with me I don’t know what’s going on . Am very disappointed because this is very disappointing especially the waiting without communication.

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Replies (1)

Alexander Forbes Financial Services's replyOfficial

06 Mar 2023, 08:37

Dear Ms Qwaku, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We have tried to call you this morning but you were not available at the time, we will try to contact you again later today..
We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations

Alexander Forbes Financial Services's reply06 Mar 2023, 08:37

Official