SM
Sunil M

1 reviews | Active since Mar 2009

03 Aug 2017, 14:17

Company is unreachable through all channels

<p>I have tried numerous time to contact Alexander forbes to confirm the Retirement transfer and the appearance on the investment on website. None of the emails, messages on the website or voicemails left have been acknowledged , returned or attended to.</p> <p>However it is impossible to get ahold of someone who works there or even confirm that the transfer was done. Since this involves money which is can easily manipulated to *****. Its the Duty of Alexander Forbes to provide a such service . If the compnay is too big to attend to all requests fromn their customers, then SCALE DOWN !!!! </p> <p> </p>

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Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply03 Aug 2017, 15:28
Official

Dear Sunil Muganpersad

Thank you for bringing this to our attention. Please do accept our apology for the inconvenience caused.

One of our complaints officers will be in touch with you to further discuss information required to further investigate and resolve this matter for your.

Regards

Complaints And Customer Experience Team l Operations & Administration l FINANCIAL SERVICES

SM
Sunil M's update11 Aug 2017, 18:05
Reviewer Update

Worst customer service , no contact ..... Is Alexander Forbes involved in money laundering, theft ? I am reporting this to FAIS