KM
Kebotsamang M
1 reviews | Active since Oct 2024
08 Oct 2024, 13:55
Communication
I've been struggling to get hold of them since the 16th of September, I've been holding on their line for over 2 hours and not get through, this is unacceptable.
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Alexander Forbes Financial Services's replyOfficial
11 Oct 2024, 08:03Dear Kebotsamang
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Oct 2024, 08:03
Official
Dear Kebotsamang
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations