KS
Kobus S
1 reviews | Active since Jul 2019
22 Aug 2025, 14:39
Communicating with Alexander Forbes
It is impossible to get hold of them. I have tried the telephone number ***) through which I communicated with them in the past. The number no longer exist. The phone numbers in their website are incorrect and no longer exist. If you do get through to a number you get a voice message directing you to another number that no longer exist. If you do get hold of somebody you will get a number and an email address to lodge a complaint. If you phone that number you get a different email address. Then you receive an automated email reply giving you another email address and telephone number.
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Replies (1)Alexander Forbes Financial Services's replyOfficial
22 Aug 2025, 16:48Dear Kobus, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply22 Aug 2025, 16:48
Official
Dear Kobus, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
