Claims/provident fund
We have been trying to call the customer support service regarding my partners claim for their provident fund but with no avail. When ever we do we are sent from pillar to post. All paper work was sent, so why the delay. It's been a full 3months with no payment.. Please do something about this before we take you to our lawyers
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Alexander Forbes Financial Services's replyOfficial
18 Jan 2021, 14:17Dear Muisha M Thank you for taking the time to advise us of the service that you experienced.I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided. Kind Regards,
Client Services
RAI-602
Client Services
RAI-602
Alexander Forbes Financial Services's reply18 Jan 2021, 14:17
Official
Dear Muisha M Thank you for taking the time to advise us of the service that you experienced.I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided. Kind Regards,
Client Services
RAI-602
Client Services
RAI-602