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Sinenkosi D

1 reviews | Active since Oct 2018

29 Feb 2024, 11:45

Claims process

Pathetic claim process!!!! Being sent from pillar to post, consultants lack knowledge!!! I have been calling them begging for assistance, keep being told payment will reflect in the next 48hours but nothing! They don’t respond to emails, they also confused as to why there is delay but still not assisting when I call. I am really disappointed and really inconvenienced.

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Replies (4)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply29 Feb 2024, 12:02
Official
Dear Sinenkosi , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.   We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided.     Kind RegardsCustomer Insights and Escalations 
SD
Sinenkosi D's update01 Mar 2024, 11:29
Reviewer Update
Yesterday you advised I will be contacted today but I haven’t received a call till now and when I call the contact centre I am being advised of the same thing about a tax directive being received 2weeks ago, WHAT’s happening???? I really need my money , why this is not priotized and treated as a matter of urgency?!!!
SD
Sinenkosi D's update01 Mar 2024, 11:59
Reviewer Update
Please guys RUN AWAY FROM ALEX FORBES IMMEDIATELY!!!!! Mark my words!!! They are good for nothing… even the complaints department are not doing their job
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply04 Mar 2024, 12:38
Official
Dear Sinenkosi , We hereby  confirm that an update was provided accordingly   Kind RegardsCustomer Insights and Escalations