LM
Laura M

1 reviews | Active since Feb 2016

23 Apr 2018, 09:01

Claims department not acting on claims

I have sent countless emails to your tracking department for my unclaimed benefits, Its been two weeks now and I am told my email was only received last week and that's after I called and now the administrators have not processed my claim. Your level of service is shooking. Such a disappointment.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply23 Apr 2018, 12:18
Official

Dear AdoBolady

Thank you for taking the time to advise us of the delays in your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo