1 reviews | Active since Feb 2017

07 Feb 2017, 20:56

Claim taking forever to get processed.

<p>I have been waiting since December 2016 for my claim to be processed. I recently called Alexander Forbes to get an update regarding my claim but no one could give answers. Instead they giving me time estimates that are ridiculous. Can someone please assist in getting my claim paid ASAP</p>

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Replies (3)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply08 Feb 2017, 06:39
Official

Dear Thuliee Khumalo,

Thank you for taking the time to advise us of the delays in your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo

's update08 Feb 2017, 12:39
Reviewer Update

Thank you for your response Kusha, I hope to hear from you soon. Thanks

's update10 Feb 2017, 00:32
Reviewer Update

My claim was successfully paid today, Thank you very much for your prompt response. :-)