Claim Processing

I left my employer early April 2015. My claims forms were submitted to AF with the necessary signatures and stamp (of which I was copied in the email as well). I called the call centre at the expected time of payout (as notified by an sms) and was told my claim was processed for payment on 22 May. I then called the call center numerous times the following week - Apart from having to hold very long before speaking to someone, the calls get cut right after you give your ID (very rude). Better yet, they claim they need to verify the previous employer signatory and have referred the query to my previous employer - LIES!!! They have not even contacted my previous employer (I know cause I'm still in touch with them) and secondly, I have a copy of the form myself (which is properly signed). Disgusting service overall!!<br> <br> Just pay me my money - All of it!